Procedures — what to expect during your visit

The following are some of the more important procedures that patients should keep in mind when visiting Village Health. If for any reason our staff deviates from these procedures we would greatly appreciate your informing us. Quality of care is vitally important to us and we appreciate your help in maintaining it.

  • When you first arrive, you will be asked to sign in and fill out a card stating the reason for your visit. We are HIPAA compliant and do not discuss symptoms or medical problems in the waiting room area.
  • If you are a first time patient, you can either print out your registration forms off this website (click FORMS above), fill them out and bring them to your visit (saving time) or simply fill them out in the waiting room when you arrive.
  • If you have received a medication in the form of a shot or I.V. you will be observed for a minimum of 15 minutes in case there is an untoward reaction.
  • We will be happy to make a copy of any digital x-ray(s) performed during your visit for a nominal fee ($5.00) and you will need to sign a release of protected patient information form.
  • When the doctor is finished with your care, you are asked to remain in the treatment room until the assistant returns with the doctor’s discharge instructions, which will be reviewed inside the room including any questions you may have (again, this is to ensure privacy in the discussion of medical information).
  • When you make a payment of any kind you should always expect a receipt with the date, amount and method of payment and staff signature or initials.
  • During Orchard View Pharmacy’s hours your prescription will routinely be sent electronically to their office where it can be picked up on your way out. If you prefer a different pharmacy or Orchard View’s is closed, we will be happy to send your scripts electronically or by fax or phone to the pharmacy of your choice.
  • The day after every visit, you should expect a call back by one of our medical assistants who will ask how you are doing to ensure your condition hasn’t worsened — in which case the doctor will be notified and further care initiated as indicated.
  • Laboratory test results will be called to you as soon as they are available, regardless of whether they are positive or negative.
  • If we cannot reach you by phone after three attempts you will be notified by mail that we have your test results.
  • Prescriptions will be refilled in a timely fashion — usually the same day.
  • Any concerns you have regarding the care you or your family member has received at Village Health should be communicated as soon as possible to the Office Manager, who will respond in a timely manner.